We heard your Feedback. Here’s what we’re actually doing about it.
Every quarter we run an NPS and product survey to hear directly from Pros about what’s working and what isn’t. Over 650 of you picked your top 3 priorities this time, here’s what we’re doing about the top 5.
Making battery ROI simpler to trust and explain
Your #2 priority this quarter
In-person interviews · NPS analysis · a follow-up survey · product usage data across 1,300+ organisations
Where we started
OpenSolar used to have a battery assistant built into design that would suggest batteries for a project automatically. We turned it off , not many Pros were using it, and it didn’t fit how most of you actually choose a battery day to day.
What research told us
Before building anything new, we went back to the drawing board and actually asked: in-person interviews, NPS analysis, a follow-up survey, and a look at how battery components get used across 1,300+ organisations. Choosing a battery does come up for some of you, but for most, it’s not the sticking point. You already work from a short list: supplier relationships, finance eligibility, brands you already install.
What came up again and again instead: two systems the same size can show wildly different ROI, and it’s not obvious why.
What we’ve built instead
The real gap was trusting the ROI and payback figures we hand you, and having a simple way to explain a battery’s value to the customer – who’s the one actually deciding. So instead of rebuilding the old assistant, we redirected toward that. What’s in beta now: a battery deep-dive modal that shows exactly what’s driving a battery’s ROI and payback, so a negative or surprising number isn’t a black box anymore. It’s rolling out to everyone soon. Next, we’ll be exploring a version you can put in front of your customer.
One you didn’t need to rank for us to hear
In progress
Mobile wasn’t one of the 13 options this quarter, but it was already on our radar. Navigating on a phone is hard, and designing a system on one is harder. It comes through loudest from Pros working out of India, where mobile devices are used for lead intake, surveys, a first proposal, often with no desktop in reach. It’s not just an India problem though – plenty of you hit this friction wherever you’re working from.
What we’re building
It’s been a long-standing enough request that it now has a dedicated project behind it – an overhaul across navigation, your project list and view, energy inputs, proposals, and the design studio itself. We’ll let you know when it drops.
Want a say in what we build next?
Everything above started with a conversation — a survey response, an interview, a Pro willing to walk us through their workflow. If you’d rather talk to us directly than wait for the next survey, we run research sessions throughout the quarter on specific problems we’re trying to solve, let us know if you want to get involved.
Want to try new things as they land, before they’re fully rolled out? You can turn on beta features in your account settings.
Your answers shape what we actually build next, not just what we write about. We’re always listening, so tell us what to work on. Take part in the survey here.
